Frequently asked questions
How long does delivery take?
The expected delivery window is 3–7 working days once your order is confirmed.
Which countries do you deliver to?
We deliver to supported destinations. The confirmed country list will be shown at checkout.
Will a battery from one brand fit another?
No. Battery platforms are brand-specific and are not interchangeable between manufacturers — and not always between platforms of the same brand.
What does “bare unit” mean?
The tool only — battery and charger are sold separately.
Can my order arrive in more than one parcel?
Yes. Items may ship from different partners, so an order can arrive in separate deliveries.
How do I return something?
Contact us first and we will explain the next steps for your item. See the returns page for details.
Still stuck? Contact us.